Q & A about Smoothway
Source:     Author: smoothway    Publish time: 2025-10-17 09:47    8 Views
Are we a factory or trading company? We are an integrated partner. Learn how our 20-year model combines the best of both for your advantage. Get the full story.
Are you a factory or a trading company?
We define ourselves as a Manufacturing-Trading Integrator. For nearly two decades, our survival and success have been built on a simple principle: deep, symbiotic partnerships. We have moved far beyond the traditional buyer-supplier relationship with our core factories. It's a "you-in-me, I-in-you" collaboration, developed over 20 years of shared growth. This allows us to offer you the best of both worlds: the agility, market intelligence, and client-focused service of a seasoned trading company, with the deep technical expertise, cost control, and production oversight of a factory. Your success is our business. We operate with a sense of shared interest, thinking ahead to solve your problems in raw material sourcing, production planning, and quality control. With our proven reputation, we act as the project lead, integrating the entire supply chain from the very beginning—starting with the selection of raw materials—to ensure a seamless, reliable, and high-quality outcome for you
As a seasoned manufacturer, what makes your designs and products stand out in the market?
With over 17 years of experience, we don't just follow trends; we anticipate them. We launch over 1,000 new designs annually, drawing inspiration from global trends in home decor and gifts. Our strength lies in translating these trends into commercially viable products using our material and工艺 expertise. This is why we've become a trusted partner for museums and popular brands, creating exclusive collections for them.
What is your production lead time, and how do you ensure consistent quality for large orders?
Our standard lead time is 30-45 days after sample confirmation. For large or time-sensitive orders, our unique collaborative production model allows us to scale efficiently. We centrally procure all raw materials to ensure uniformity, then coordinate multiple assembly lines. Throughout the process, our unified quality control team conducts inspections, guaranteeing every piece meets the same high standard before export.
We are very concerned about product safety and sustainability. What certifications do you hold?
This is a priority we share. Our factory is FSC certified, guaranteeing that our wood and paper products come from responsibly managed forests. Furthermore, our products comply with FDA standards for safety, which is crucial for items that might come into contact with food or be used by children. We invest in these certifications to be your trustworthy partner.
Can you produce decorations based on our designs and specifications? What is your OEM/ODM capability?
Absolutely. OEM and ODM are our core specialties. You can provide sketches, tech packs, or even just an concept, and our in-house design & engineering team will handle the rest. We are experts in working with wood, acrylic, MDF, and iron. We offer end-to-end customization including size, shape, color matching, laser engraving, and private packaging.

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